Return & Exchange

Seller: LLC Freestyle 406341034

Address: Ketevan Tsamebuli N47-49

Phone number: 577159562

Email: info@fstyle.group

Terms and Conditions

Obligations of the Seller:

  • The seller is obliged to deliver goods to the customer in accordance with the terms of the contract;
  • Goods shall be considered in compliance with the contract if they correspond to the description provided by the seller to the customer and have the same qualities as the sample of goods presented by the seller;
  • If no description is provided, the goods are considered compliant if they are suitable for the purpose communicated by the customer to the seller at the time of the contract and agreed upon by the seller.

Customer Rights (Statutory Warranty)

  • If the goods turn out to be defective, the customer has the right to demand the seller to eliminate the defect (free repair or replacement, price reduction) or to terminate the contract;
  • Repair and replacement are the primary rights of the customer. The customer may demand free repair or replacement unless it is impossible due to the nature of the goods or requires disproportionate or excessively high costs;
  • The goods must be repaired or replaced within a reasonable time so as not to cause significant inconvenience to the customer. Maximum repair time: 30 calendar days. Maximum replacement time: 10 working days;
  • Free repair or replacement includes all costs incurred by the seller (including postal, labor, and material expenses);
  • The customer may demand a price reduction or terminate the contract if:
    a) Repair or replacement is impossible;
    b) The seller fails to repair or replace within a reasonable time and the customer loses interest in performance;
    c) Repair or replacement would cause significant inconvenience to the customer.
  • The customer may claim compensation for damages caused by non-performance under Georgian law;
  • The customer may not terminate the contract if the defect is minor.

When assessing whether costs are disproportionate, the following will be considered:
a) Price of the goods/service in case of compliance;
b) Degree of non-compliance;
c) Possibility of eliminating the defect without significant inconvenience to the customer.

  • The customer may exercise these rights if a defect is found within 2 years of delivery;
  • If discovered within 6 months of delivery, it is presumed the defect existed at delivery unless proven otherwise. After 6 months, the burden of proof lies with the customer.

Liability of the Parties

  • Each party has the right to demand full, timely, and good-faith performance from the other;
  • Parties are liable to compensate each other for damages caused by full or partial non-performance or improper performance. Compensation does not release them from obligations.

Order Placement

  • The customer may purchase items by transferring money to the following bank accounts:
    • Bank of Georgia: GE65BG0000000537978615
    • TBC Bank: GE35TB7791836020100003
  • From the moment payment is received, the seller must process the order within 2 working days;
  • Delivery time must not exceed 14 working days after processing;
  • The order is considered complete upon delivery to the customer;
  • If delivery is impossible, the order will be canceled and refunded;
  • The customer must visually inspect the goods upon receipt and confirm with a signature;
  • The seller must provide all order-related documents upon request.

Delivery

Free delivery is available throughout Georgia.

Return Policy

Right of Withdrawal without Stating Reason
According to Article 13 of the Georgian Law on Consumer Rights Protection (except as provided in Article 14), the customer has the right to withdraw from a distance or off-premises contract within 14 calendar days without giving any reason.

This period is calculated from:
a) For service contracts – from the conclusion of the contract;
b) For sales contracts – from the moment the customer or a third party (other than the carrier) takes possession of the goods;
c) For multiple goods ordered separately – from the moment the customer or third party takes possession of the last item;
d) For regular deliveries – from the moment the customer or third party takes possession of the first item.

Conditions for Return

  • The customer has 14 calendar days from delivery to request a return;
  • To exercise the right, the customer must complete a return form (available