Return & Exchange

Seller: LLC Freestyle 406341034

Address: Ketevan Tsamebuli N47-49

Phone number: 577159562

Email: info@fstyle.group

Terms and Conditions

Obligations of the Seller:

  • The seller is obliged to deliver goods to the customer in accordance with the terms of the contract;

  • Goods shall be considered in compliance with the contract if they correspond to the description provided by the seller to the customer and have the same qualities as the sample of goods presented by the seller;

  • If no description is provided, the goods are considered compliant if they are suitable for the purpose communicated by the customer to the seller at the time of the contract and agreed upon by the seller.

Customer Rights (Statutory Warranty)

  • If the goods turn out to be defective, the customer has the right to demand the seller to eliminate the defect (free repair or replacement, price reduction) or to terminate the contract;

  • Repair and replacement are the primary rights of the customer. The customer may demand free repair or replacement unless it is impossible due to the nature of the goods or requires disproportionate or excessively high costs;

  • The goods must be repaired or replaced within a reasonable time so as not to cause significant inconvenience to the customer, taking into account the nature and purpose of the goods. Maximum repair time: 30 calendar days. Maximum replacement time: 10 working days;

  • Free repair or replacement includes all costs incurred by the seller (including postal, labor, and material expenses) necessary to ensure the goods’ compliance with the contract;

  • The customer may demand a price reduction or terminate the contract if:
    a) Repair or replacement is impossible;
    b) The seller fails to repair or replace within a reasonable time and the customer loses interest in performance;
    c) Repair or replacement would cause significant inconvenience to the customer.

  • The customer may claim compensation for damages caused by non-performance under Georgian law;

  • The customer may not terminate the contract if the defect is minor.

When assessing whether costs are disproportionate, the following will be considered:
a) Price of the goods/service in case of compliance;
b) Degree of non-compliance;
c) Possibility of eliminating the defect without significant inconvenience to the customer.

  • The customer may exercise these rights if a defect is found within 2 years of delivery;

  • If discovered within 6 months of delivery, it is presumed the defect existed at delivery unless proven otherwise. In this case, the burden of proof lies with the seller. If discovered after 6 months, the burden of proof lies with the customer.

Liability of the Parties

  • Each party has the right to demand full, timely, and good-faith performance from the other;

  • Parties are liable to compensate each other for damages caused by full or partial non-performance or improper performance under the law. Compensation does not release them from their obligations.

Order Placement

  • The customer may purchase items by transferring money to the following bank accounts:

    • Bank of Georgia: GE65BG0000000537978615

    • TBC Bank: GE35TB7791836020100003

  • From the moment payment is received, the seller must process the order within 2 working days;

  • Delivery time must not exceed 14 working days after order processing;

  • The order is considered complete upon delivery to the customer;

  • If delivery is impossible, the order will be canceled and the customer refunded;

  • The customer must visually inspect the goods upon receipt and confirm with a signature that the goods are free from visible defects;

  • The seller must provide all order-related documents upon request.

Delivery

  • Free delivery is available throughout Georgia.

Return Policy

Right of Withdrawal without Stating Reason
According to Article 13 of the Georgian Law on Consumer Rights Protection (except as provided in Article 14), the customer has the right to withdraw from a distance or off-premises contract within 14 calendar days without giving any reason.

This period is calculated from:
a) For service contracts – from the conclusion of the contract;
b) For sales contracts – from the moment the customer or a third party (other than the carrier) takes possession of the goods;
c) For multiple goods ordered separately – from the moment the customer or third party takes possession of the last item;
d) For regular deliveries of goods – from the moment the customer or third party takes possession of the first item.

Conditions for Return

  • The customer has 14 calendar days from delivery to request a return. After this period, the right to return expires;

  • To exercise the right, the customer must complete a return form (available on our website) and send it via email to ana.sh.fstyle@gmail.com or via private message to our Facebook page;

  • Upon withdrawal, the customer must return the goods immediately, but no later than 7 calendar days, and bear the direct costs of return;

  • If the goods do not match the description, have an initial defect, or are damaged during transport, the seller covers the return cost;

  • The customer must return the goods with all accompanying documents;

  • The seller must refund the amount paid within 14 calendar days of receiving the return request. The refund may be withheld until the goods are returned or proof of shipment is provided;

  • Refunds are made using the same payment method unless otherwise agreed;

  • Withdrawal automatically cancels the associated contract and restores the original state;

  • The customer cannot withdraw from goods/services priced at less than 30 GEL.

Force Majeure

  • Neither party is liable for failure to perform obligations caused by natural or technological disasters, fire, war, or government actions that began or developed after the order was placed;

  • If such circumstances affect performance deadlines, they are extended for the duration of the force majeure event;

  • The affected party must inform the other party of the circumstances, expected duration, and termination;

  • These facts must be confirmed by the competent authority of the region (chamber of commerce, industry, etc.);

  • Failure to notify or delay in notification deprives the party of the right to invoke force majeure as grounds for exemption from liability.

For returns, please contact us via email: ana.sh.fstyle@gmail.com